The-Mexicanos (“we” and ”us”) is committed to protecting your privacy. this privacy policy should be read in conjunction with the accessibility policy on our website at http://the-mexicanos.co.uk(the “website”) of which it forms part (the “terms”).
this privacy policy explains how we use the information we collect about you, how you can instruct us if you prefer to limit the use of that information, your rights in relation to that information and the procedures that we have in place to safeguard your privacy.
if you have any questions about this privacy policy, please go to the ‘contact us’ section on our website http://the-mexicanos.co.uk and you can ask us anything. if you do not agree with this privacy policy, you must not use this website or submit information to us through or in connection with this website.
1. how we collect your information when you use the website we may collect and process information about you. where you can be identified from this information (directly or indirectly), it will comprise your “personal information” and must be treated with additional care.
automatically collected when you visit our website, we may automatically collect the following information:
volunteered by you you may provide us with your information in a number of ways, including:
the information we collect includes your name, postal address, e-mail address, telephone number, date of birth, gender, social media account details (such as facebook and twitter), and any other information you provide on registration, on placing an order and through other means on the website, some of which will comprise your personal information.
if you are ordering a takeaway from one of our restaurants you may also provide us with your credit or debit card number and expiry date. we will not store this information which will instead be processed and stored by our payment providers in accordance with their privacy policies
when you buy a giftcard you may also provide us with your credit or debit card number and expiry date. this information will be processed by transaction wireless in accordance with its privacy policy.
2. nhs test and trace + your information
to support the nhs test and trace service, The-Mexicanos is required by law to collect and store a record of visits to our premises by staff, guests and visitors for the purpose of contact tracing
by capturing this information and sharing it with public health authorities when requested, we can help maintain a safe environment for our teams + our guests and help fight the transmission of coronavirus
what information is collected?
during your visit, we will collect your personal information. you may also be asked to provide your information by scanning the The-Mexicanos test and trace qr code. the information collected will be:
the first and last names of the member of the party that is making the payment a contact telephone number a contact email address please note that our system will automatically capture the date and time of the visit
once your information is collected
The-Mexicanos is responsible for compliance with data protection legislation for the period of time it holds the information. when that information is requested by the nhs test and trace service, the nhs would at that point become responsible for compliance with data protection legislation
nhs test and trace require us to retain this information for 21 days from the date of your visit, to enable contact tracing to be carried out correctly
how your information is used
we will only share information with nhs test and trace if it is specifically requested by them
for example, if another guest at the venue reported symptoms and subsequently tested positive, nhs test and trace can request the log of guest details for a particular time period and within a set proximity (for example, this may be all guests who visited on a particular day or during a particular time-band)
if the information is collected only for the purpose of contact tracing (for example, when you use the specific The-Mexicanos test and trace qr code it will not be used for other purposes, and nhs test and trace will not disclose this information to any third party unless required to do so by law (for example, as a result of receiving a court order). in addition, where the information is only collected for the purpose of contact tracing, it will be destroyed by The-Mexicanos 21 days after the date of your visit
if the information we collect is part of the information that we would usually collect, store and use in our ordinary dealings with you (such as the information we collect when you use our wifi or the pay on phone facility), this information will continue to be held after 21 days and we will use it as we usually would, unless and until you tell us not to
3. how we use your information
we process this information for the purpose of:
we also gather this information and statistics for the purposes of monitoring website usage and may provide such aggregate information to third parties. these statistics will not include your personal information.
if you choose to post messages in our forum, our social media pages (including facebook, twitter, youtube and instagram) or other message areas, we will collect that information you provide to us. we retain this information for the purposes set out in this privacy policy and as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law. we may combine information we receive from other sources with information you give to us and information we collect about you. we may use this combined information for the purposes set out above.
if you stop using the website or your permission to use the website is terminated, we may continue to use and disclose your personal information in accordance with this privacy policy (as amended from time to time) and as permitted by law. however, if you wish us to stop e-mailing you with information in connection with the website, please click the “unsubscribe” link in the emails you receive from us or email enquiries@the-mexicanos.co.uk requesting to opt-out of marketing emails at any time.
4. your consent
your consent, to our processing of your personal information as set out in this privacy policy is the primary legal ground for our processing of your personal information. however, there may be circumstances where we may also rely on other valid legal grounds for the processing of your personal information, such as:
5. information security
the internet is not a secure medium. however, we have put in place various security procedures as set out in this privacy policy.
please be aware that communications over the internet, such as emails are not secure unless they have been encrypted. your communications may route through a number of countries before being delivered – this is the nature of the internet. we cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.
we believe that we have appropriate policies, rules and technical measures to protect the personal information that we have under our control (having regard to the type and amount of that data) from unauthorised access, improper use or disclosure, unauthorised modification, unlawful destruction or accidental loss.
all of our employees and data processors that have access to, and are associated with, the processing of your personal information are obliged to respect the confidentiality of your personal information.
we ensure that your information will not be disclosed to government institutions or authorities except if required by law or when requested to by regulatory bodies or law enforcement organisations
6. to whom will your personal information be disclosed?
there are circumstances where we want to or are compelled to disclose your personal information to third parties. this will only take place in accordance with the applicable law and for the purposes listed above. your personal information may, for the purposes set out in this privacy policy, be disclosed for processing to:
7. international transfer of personal information
we may transfer your personal information to a third party in countries outside the country in which it was originally collected for further processing in accordance with the purposes set out above. in particular, your personal information may be transferred throughout the The-Mexicanos group and to our outsourced service providers located abroad. in these circumstances we will, as required by applicable law, ensure that your privacy rights are adequately protected by appropriate technical, organisation, contractual or other lawful means. please visit the ‘contact us’ section on our website the-mexicanos.co.uk to request a copy of the safeguards which we have put in place to protect your personal information and privacy rights in these circumstances.
8. retention of your personal information
your personal information will be retained for as long as necessary to carry out the purpose for which we collected it. if we have had no online contact from you for 3 years, we may delete your personal information, unless longer retention is required by applicable local law or where we have a legitimate and lawful purpose to do so. however, we will not retain beyond this period any of your personal information that is no longer required for the purposes set out in this privacy policy. the retention of your personal information will be subject to periodic review. we may keep an anonymised form of your personal information, which will no longer refer to you, for statistical purposes without time limits, to the extent that we have a legitimate and lawful interest in doing so.
9. your rights in relation to your information
data protection law provides you with numerous rights, including the right to: access, rectify, erase, restrict, transport, and object to the processing of, your personal information.
you also have the right to lodge a complaint with the relevant data protection authority if you believe that your personal information is not being processed in accordance with applicable data protection law.
we will require proof of your identity before providing you with details of any personal information we may hold about you.
your rights are as follows:
10. cookies
pieces of information transferred to your computer’s hard disk from a website are known as cookies. they allow our website to store information about your browsing patterns, making the website more useful to you. many major sites use cookies: in fact, they are commonly used throughout the internet to offer personalised services. most browsers are automatically set to accept cookies. each time you use our website, the cookie is accessed. this way, we can track the features you use and the pages and content that you view on the website to help personalise your experience.
we use the following categories of cookies for our website:
strictly necessary cookies. these cookies are essential in order to enable you to move around our websites and use its features. the information collected by these cookies relate to the operation of our website, for example website scripting language and security tokens to maintain secure areas of our website.
performance cookies. these cookies collect anonymous information about how you use our website, for example which pages you visit most often, whether you receive any error messages, and how you arrived at our website. information collected by these cookies is used only to improve your use of our website and never to identify you. these cookies are sometimes placed by third-party providers of web traffic analysis services, such as google analytics.
functionality cookies. these cookies remember choices you make, for example the country you visit our website from, your language and any changes you have made to text size or other parts of web pages that you can customise, to improve your experience of our website and to make your visits more tailored and enjoyable. the information these cookies collect may be anonymised and cannot be used to track your browsing activity on other websites.
targeting or advertising cookies. these cookies collect information about your browsing habits in order to make advertising more relevant to you and your interests. they are also used to limit the number of times you see an advert as well as help measure the effectiveness of an advertising campaign. the cookies are usually placed by third party advertising networks. they remember the websites you visit and that information is shared with other parties such as advertisers.
please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. these cookies are likely to be analytical/performance cookies or targeting cookies. we use google analytics. for information on how google processes and collects your information in regard to this product and how you can opt-out, please see here. we also use google adsense to publish adverts. when you view or click on an advert a cookie will be set to help better provide advertisements that may be of interest to you on this and other websites. you may opt-out of the use of this cookie by visiting google’s advertising and privacy page.
for more information on managing cookies, please go to www.allaboutcookies.org, or visit www.youronlinechoices.com which has further information about behavioural advertising and online privacy.
you may disable cookie support on your browser but be aware that by doing so, you will lose certain features that require a cookie to work properly. we may use the information collected by the cookie to provide us with various statistics without identifying any individual.
11. use of your personal information submitted to other websites
we are not responsible for the privacy policies and practices of other websites even if you accessed the third party website using links from our website. we recommend that you check the privacy policy of each website you visit and contact the owner or operator of such website if you have concerns or questions.
12. further information
we may update or revise all or any part of this privacy policy from time to time. a copy of the current privacy policy can be found on our website and we encourage you to check it from time to time so you are aware of any changes or updates to the notice. you can see when this privacy policy was last updated by checking the “last updated” date displayed at the bottom of this privacy policy.
for further information from us on data protection and privacy or any requests concerning your personal information please write to the data protection officer at the address above or email us from our contact page https://the-mexicanos.co.uk.